Refund and Returns Policy

At Agora Drug Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, unopened, and in the original packaging.
The return request must be initiated within 14 days of receiving the order.
Proof of purchase (order number or receipt) is required.

Note: Due to the nature of our products, certain items (e.g., consumables, hygiene products, or perishable goods) may not be eligible for returns.

2. How to Initiate a Return

To start a return, please contact our customer support at [insert email] with the following information:

Full Name
Order Number
Reason for Return
Clear photos of the product (if applicable)

Once your request is reviewed, we will provide you with return instructions, including the shipping address and any applicable labels.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping fees are non-refundable unless the return is due to a shipping error or defective product.

4. Exchanges

We only replace items if they are defective, damaged upon arrival, or sent in error. If you need to exchange your item for the same product, email us at [insert email].